Refund policy

Effective Date: April 30, 2025

Contact Email: support@boct.tech

Order Cancellation

Orders may be canceled before the product has been shipped or produced. If canceled in time, you will receive a full refund. Once the product has been shipped, cancellation is no longer possible.

General Return Policy

If you are not fully satisfied with your purchase (e.g. due to color or design), please contact us within 10 days of receiving your item to request a return or exchange.

Return Conditions:

1.Item must be unused, undamaged, and in its original packaging.

2.You are responsible for return shipping unless the return is due to a product defect or shipping error.

3.Shipping and service fees (if applicable) are non-refundable.

4.Partial refunds may be granted for returned items not in original condition, missing parts, or damaged due to customer misuse.

To start a return, contact us at support@boct.tech with the following:

1.Order number

2.Description of the issue

3.Photos or videos of the product and packaging

Return address will be provided upon approval. Please do not return any products without contacting us first.

Defective or Damaged Products

We offer a 30-day limited warranty for manufacturing defects or damage during transit. If your product is defective, please contact us at support@boct.tech within 30 days with:

1.Order number

2.Description of the issue

3.Photos or videos of the damage

If approved, we will either replace the item or provide a full refund. In these cases, Boct covers return shipping.

Return Process Timeline

Return requests are processed within 1–3 business days.

Once your return is received and inspected, refunds or replacements will be issued within 1-3 business days.

Refunds will be credited to your original payment method within 5–10 business days, depending on your payment provider.

Late or Missing Refunds

If you haven’t received your refund yet:

Recheck your bank account or card activity.

Contact your credit card company or bank — it may take some time to reflect the refund.

If you still have not received it, please contact us at support@boct.tech.

Non-Returnable Items

Opened accessories or items not in original condition

Items returned more than 30 days after delivery (non-defective)

Notes

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Boct reserves the right of final interpretation of this policy.