Shipping policy

Effective Date: April 30, 2025

Contact Email: support@boct.tech

Order Processing

Thank you for shopping at boct.tech. Once your order is placed, you will receive an order confirmation email. Please carefully verify the product details, specifications, and your shipping address. Note: We are unable to ship to P.O. Box addresses.

In-stock items are processed within 1–2 business days.

Tracking information will be provided via email within 1–3 business days after order confirmation.

Shipping Methods & Delivery Time

We ship via trusted carriers such as FedEx, UPS, and DHL. Most items are shipped express based on size and destination. Large items may be delivered via freight.

Estimated delivery times:

FedEx / UPS / DHL Express: 1–7 business days (depending on destination)

Shipping Regions & Charges

We currently support delivery to United states of America, Canada (only some products).

Carrier Origin Warehouse Region Delivery Time Shipping Fee

Order Tracking

Once your order has shipped, you will receive an email with tracking information. Please allow up to 48 hours for the tracking number to appear in the carrier’s system.

If you experience delivery issues or delays, feel free to contact us at support@boct.tech.

Taxes & Duties

Import duties and taxes may apply depending on your country’s regulations. These charges are not included in your order total and are the customer’s responsibility.

We recommend checking your local customs policies before placing your order. Boct is not responsible for delays or additional charges due to customs procedures.

If you refuse delivery due to customs fees, all return shipping and related charges will be your responsibility.

Lost or Damaged Packages

If your order arrives damaged or gets lost in transit, please contact us immediately at support@boct.tech. We will work with the carrier and offer a replacement or refund based on the situation.

Order Cancellations

Before Payment:

If you have not completed payment, you may simply abandon the cart—no cancellation request is needed.

After Payment:

If you’ve paid but wish to cancel, please contact us as soon as possible.

If the order has not yet been shipped, we can cancel it and issue a full refund.

If the order has already shipped, cancellation is no longer possible. You may request a return upon receipt.

Need to add items or make changes? Contact us and we can update your order before it is shipped, free of charge.

If you have any further questions regarding shipping or order status, don’t hesitate to contact us at support@boct.tech.

Boct reserves the right of final interpretation of this policy.